Delete your account & data
Follow the steps below to permanently erase your Ivelia profile and personal information stored by Valkyrie-Shield.
Method 1
In-app removalErase your account directly inside the Ivelia mobile app whenever you have access to it:
- Launch Ivelia and sign in to the profile you intend to remove.
- Open Settings, navigate to Account, and select Delete account and data.
- Review the Account Deletion overview showing all information that will be permanently cleared.
- Check “I understand and agree to delete my account and data”, then choose Next.
- Complete the final confirmation step. Once submitted, this erasure cannot be reversed.
Method 2
Email requestCannot sign in or no longer have Ivelia installed? Request manual account deletion via support email:
Set the subject line to "Account Deletion Request - Ivelia" and mention the email address tied to the Google, Facebook, or Apple login you used. We may reply to confirm ownership before processing your erasure.
Scope of Data Removed
Deleting your Ivelia account permanently erases all records listed below:
Processing Timeline
Self-service deletion inside the app executes immediately upon final confirmation. Requests submitted by email are fulfilled within 30 days. Completed in-app purchases remain non-refundable and are not reversed by account removal. Because deletion is permanent, returning to Ivelia in the future requires creating a new profile.